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Brightshoal and hiring an SDR or receptionist.

A person brings judgement and relationships. Brightshoal covers the hours and the volume around your team, and hands the conversations that need a person to them.

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A new hire

  • HoursWorking hours, with holidays and leave.
  • Getting startedRecruiting, then training on the job.
  • Many at onceAs many as one person can handle at once.
  • OutboundResearch, lists and outreach as part of the role.
  • The recordWhat your team writes up in your CRM.

With Brightshoal

  • HoursDay and night: the Night shift keeps answering and takes callback requests for the morning.
  • Getting startedWe brief your agents the way you would brief a new starter, and you test them before they go live.
  • Many at onceWebsite chat, calls and WhatsApp answered as they arrive.
  • OutboundRun with you by our team: profile, list, cleaning and outreach.
  • The recordEvery conversation saved with its transcript, and leads sent to your CRM.

What changes. Row by row.

A new hireBrightshoal
HoursWorking hours, with holidays and leave.Day and night: the Night shift keeps answering and takes callback requests for the morning.
Getting startedRecruiting, then training on the job.We brief your agents the way you would brief a new starter, and you test them before they go live.
Many at onceAs many as one person can handle at once.Website chat, calls and WhatsApp answered as they arrive.
OutboundResearch, lists and outreach as part of the role.Run with you by our team: profile, list, cleaning and outreach.
The recordWhat your team writes up in your CRM.Every conversation saved with its transcript, and leads sent to your CRM.

The words in our column, defined: take over, callback request, lead, transcript.

When a new hire is the better choice.

Complex sales, negotiation and long relationships need people. If that is most of your work, hire. Brightshoal is built to hand those conversations to your team, not to replace them.

What you keep.

Your team takes over whenever they want: Take over in the console, call transfers and callback requests.

Other comparisons. Fair to each, with no names.