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Every fare enquiry, answered.

Travellers ask about routes, dates and fares at all hours. The Front desk answers on your own website, takes the details, and your advisors call back with options.

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ExampleWebsite chat

A travel agency

Hi, do you have business class fares to Singapore in March?

We do. Will you fly from London, and how many of you are travelling?

ExampleThe lead, from the travel chat

Route
London to Singapore
Dates
March, ten days
Travellers
2 adults, return
Name
Hannah Cole
Phone
+44 7700 900123

Sent to your CRM

What arrives. The same few questions, at all hours.

  • Routes

    Where they want to go, and where they fly from.

  • Dates

    When they travel, and for how long.

  • Travellers

    How many people, and whether it is a return.

  • A way to reach them

    A name and a number for an advisor to call with fares.

How the agents handle it. On your own channels, in this order.

  1. 1

    Front desk

    Answers your website chat from your own pages.

  2. 2

    Qualifier

    Asks the route, the dates and who is travelling, and takes a name and number.

  3. 3

    Handover

    Sends the lead to the CRM or system you connect; your team can take over the chat.

  4. 4

    Night shift

    Keeps answering after hours and takes callback requests for the morning.

An example travel enquiry on website chat. The people are fictional.

One enquiry, start to finish.

Example travel conversation on website chat, with fictional details. Visitor: Hi, do you have business class fares to Singapore in March? Nora: We do. Will you fly from London, and how many of you are travelling? Visitor: From London, two of us, back after ten days. Nora: Lovely. What name and number should an advisor use to send you fares? Visitor: Hannah Cole, 07700 900123 Nora: Thank you, Hannah. An advisor will call you with options today. What Nora captured: Route, London to Singapore; Dates, March, ten days; Travellers, 2 adults, return; Name, Hannah Cole; Phone, +44 7700 900123. Summary, with conversation analysis on: Return business class for two, London to Singapore in March for ten days. Wants fares by phone today. Then: Sent to your CRM.

247 leads in 30 days. Every dot is one of them.

website chats
331
median first reply
3.8 s

A premium travel agency in the UK and India, website chat, last 30 days. Names withheld.

Other industries. Same agents, different questions.