Your leads, your control.
You decide who sees what, every conversation is kept, and your team can step in at any moment. Here is exactly what the platform does.
Who sees what
- Access by roleEveryone on your team is an Owner, Admin, Member or Viewer.
- An audit logChanges are kept in an audit log, so you can see who changed what.
- Support accessOur own support staff can open your workspace when they help you.
What is kept
- Every transcriptEvery conversation is saved with its transcript, so you can check what was said.
- Call recordingsCalls can be recorded, and their details fill in once the call is over.
Who sees what. You decide, by role.
Access by role
Everyone on your team is an Owner, Admin, Member or Viewer.
An audit log
Changes are kept in an audit log, so you can see who changed what.
Support access
Our own support staff can open your workspace when they help you.
What is kept. So you can always check.
Every transcript
Every conversation is saved with its transcript, so you can check what was said.
Call recordings
Calls can be recorded, and their details fill in once the call is over.
How it talks to people. Open, and on your terms.
Open about AI
On your website, a short note under the chat says answers come from AI and can be wrong. It is on by default.
Your greeting
On calls you set the greeting, so you decide how the agent introduces itself.
WhatsApp, on their move
In inbound WhatsApp conversations the customer writes first.
Where the lead goes. To your team, and your systems.
Your team can take over
Press Take over, reply as yourself and hand the chat back. On calls, the agent can transfer the caller to a person.
Your CRM
Leads go to the CRM or system you connect as soon as there is a phone number or email. If you prefer, it waits until every detail you mark as required is in.