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WhatsApp, answered.

When a customer writes to you on WhatsApp, the Front desk answers with the same knowledge and questions as your website chat, and introduces itself the way you tell it to.

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ExampleWhatsApp

An events company

Hi, do you build stands for trade shows in Las Vegas?

We do. Which show is it, and how big is the space?

ExampleWhat happens on WhatsApp

  • The customer writes firstIn inbound WhatsApp conversations the customer starts the chat, and the agent answers.
  • One set of answersWebsite chat and WhatsApp share the same knowledge and the same questions.
  • Introduces itself your wayHow the agent introduces itself follows the instructions you give it.
  • Your questionsThe Qualifier asks what you need to know and takes a name and a phone number or email.

What happens on WhatsApp.

  • The customer writes first

    In inbound WhatsApp conversations the customer starts the chat, and the agent answers.

  • One set of answers

    Website chat and WhatsApp share the same knowledge and the same questions.

  • Introduces itself your way

    How the agent introduces itself follows the instructions you give it.

  • Your questions

    The Qualifier asks what you need to know and takes a name and a phone number or email.

  • Every conversation saved

    Each one is kept with its transcript, so you can check what it said.

  • Writing first

    Reaching people first on WhatsApp is part of outreach, run with you by our team.

Who works here. On your own channel, day and night.

One enquiry, start to finish.

Example events conversation on whatsapp, with fictional details. Visitor: Hi, do you build stands for trade shows in Las Vegas? Leo: We do. Which show is it, and how big is the space? Visitor: A tech show in January, 20 by 20 ft. Leo: A great size for a custom build. Would you rent or buy, and roughly what budget? Visitor: Rent. Around $40k. Leo: Thanks. Which email should our design team send concepts to? Visitor: sam@northwind.example What Leo captured: Show, Las Vegas, January; Stand, 20 by 20 ft; Budget, About $40k, rent; Email, sam@northwind.example. Summary, with conversation analysis on: Wants to rent a 20 by 20 ft custom stand for a January show in Las Vegas, about $40k. Send concepts by email. Then: Sent to your CRM.

Where the lead goes.

To the CRM or system you connect, as soon as the agent has a way to reach the customer: a phone number or an email. If you prefer, it waits until every detail you mark as required is in.

The other channels. One stack across all of them.