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Every admissions enquiry, answered.

Parents ask about admissions, grades and campus visits, often in the evening. The Front desk answers on your website, the Qualifier takes the details, and your admissions team picks up from there.

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ExampleWebsite chat

A school

Hi, are admissions open for grade 6 next year?

They are. Would you like to see the campus before you apply?

ExampleWhat the Qualifier takes down

  • AdmissionsWhether admissions are open, and for which session.
  • GradesWhich grade their child would join.
  • Campus visitsA request your admissions team arranges with them; the agent never books it.
  • A way to reach themA name and a phone number or email.

What arrives. Parents planning ahead.

  • Admissions

    Whether admissions are open, and for which session.

  • Grades

    Which grade their child would join.

  • Campus visits

    A request your admissions team arranges with them; the agent never books it.

  • A way to reach them

    A name and a phone number or email.

How the agents handle it. On your own channels, in this order.

  1. 1

    Front desk

    Answers your website chat from your own pages and documents.

  2. 2

    Qualifier

    Asks the grade and the session, and takes a name and a way to reach them.

  3. 3

    Handover

    Passes visit requests to your admissions team as callback requests, or transfers a call to a person.

  4. 4

    Night shift

    Answers evening enquiries and takes callback requests for when your team is in.

An example school admissions call. The people are fictional.

One enquiry, start to finish.

Example education conversation on phone call, with fictional details. Iris: Good morning, admissions office. How can I help? Visitor: Hi, are admissions open for grade 6 next year? Iris: They are. Would you like to see the campus before you apply? Visitor: Yes, ideally this Saturday morning. Iris: The admissions desk can help with that. Putting you through now. Iris: Warm transfer to the admissions desk What Iris captured: Enquiry, Admission, next session; Grade, Grade 6; Visit, Saturday morning. Summary, with conversation analysis on: Parent asking about grade 6 for next session. Wants a Saturday campus visit; transferred to the admissions desk. Then: Call summary saved.

Other industries. Same agents, different questions.