Night shift. Still answering after hours.

The Night shift keeps answering when your team has gone home. When someone asks for a person, it takes a callback request with the time they would like.

On your website chat, phone line and WhatsApp.

Request a demo

ExampleAfter hours

A travel agency, at 23:41

A group booking for 12. Can someone call me tomorrow?

Of course. When would suit you for a call back?

ExampleA callback request, at 23:41

Enquiry: Group booking, 12 people
Callback: Tomorrow, around 9:30
Name: Raj Mehta
Phone: +44 7700 900456

Added to Callbacks asked for

The Night shift at work. After hours in, callback requests out.

What goes in

The hours your team works.
The same pages, documents and instructions it answers from by day.

What comes out

Answers after your team has gone home.
Callback requests, with the time they would like, on your callback list.

ExampleA callback request, at 23:41

Callback requested

Enquiry: Group booking, 12 people
Callback: Tomorrow, around 9:30
Name: Raj Mehta
Phone: +44 7700 900456

Summary, with conversation analysis on

Group booking for twelve, asked out of hours. Would like a call back tomorrow around 9:30.

Added to Callbacks asked for

You decide

The hours your team works, and so when your team takes over again.

Where it stops

A callback is a request, not a booking: it adds the time they would like to your list, and your team calls when they are in.

The night shift never clocks off. At 23:41 it still answers.

Night shiftExample website chat, 23:41

Can someone call me about a group booking tomorrow?

Our team is offline until 9:00. Would you like them to call you in the morning?

Yes please, around 9:30. It is for twelve people.

Of course. Which name and number should they call?

Raj Mehta, 07700 900456

Thanks, Raj. I have asked the team to call you around 9:30, once they are in.

Added to Callbacks asked for Raj Mehta, tomorrow around 9:30

Questions about the Night shift.

More in the FAQ, or write to hello@brightshoal.si

What happens at night?

It keeps answering. Your team takes over only in the hours you set, so when someone asks for a person outside them, it takes a callback request with the time they would like and adds it to your callback list.