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Every stand enquiry, answered.

Exhibitors ask about shows, stand sizes and budgets on your website chat and WhatsApp. The agents take the brief, and your design team gets a lead with an email to send concepts to.

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ExampleWebsite chat and WhatsApp

An events company

Hi, do you build stands for trade shows in Las Vegas?

We do. Which show is it, and how big is the space?

ExampleWhat the Qualifier takes down

  • The showWhich show, where and when.
  • The standHow big the space is.
  • Rent or buyAnd a rough budget.
  • An emailWhere your design team should send concepts.

What arrives. A brief, one question at a time.

  • The show

    Which show, where and when.

  • The stand

    How big the space is.

  • Rent or buy

    And a rough budget.

  • An email

    Where your design team should send concepts.

How the agents handle it. On your own channels, in this order.

  1. 1

    Front desk

    Answers your website chat and WhatsApp, where the customer writes first.

  2. 2

    Qualifier

    Asks the show, the stand size, rent or buy and the budget, and takes an email.

  3. 3

    Handover

    Sends the brief to the CRM or system you connect; your team can take over.

  4. 4

    Night shift

    Keeps answering after hours and takes callback requests.

An example stand enquiry on WhatsApp. The people are fictional.

One enquiry, start to finish.

Example events conversation on whatsapp, with fictional details. Visitor: Hi, do you build stands for trade shows in Las Vegas? Leo: We do. Which show is it, and how big is the space? Visitor: A tech show in January, 20 by 20 ft. Leo: A great size for a custom build. Would you rent or buy, and roughly what budget? Visitor: Rent. Around $40k. Leo: Thanks. Which email should our design team send concepts to? Visitor: sam@northwind.example What Leo captured: Show, Las Vegas, January; Stand, 20 by 20 ft; Budget, About $40k, rent; Email, sam@northwind.example. Summary, with conversation analysis on: Wants to rent a 20 by 20 ft custom stand for a January show in Las Vegas, about $40k. Send concepts by email. Then: Sent to your CRM.

Other industries. Same agents, different questions.