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Front desk. Every enquiry, answered.

Pebbit, the Front desk, answers your website chat, phone calls and WhatsApp from your own pages, day and night.

On your website chat, phone line and WhatsApp.

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ExampleOne Front desk, three channels

Website chatPhoneWhatsApp

An events company

Hi, do you build stands for trade shows in Las Vegas?

We do. Which show is it, and how big is the space?

ExampleEvery conversation, savedWith its transcript

  • A travel agencyWebsite chat
  • A schoolPhone call
  • An events companyWhatsApp

The Front desk at work. Your pages in, answers out, on three channels.

What goes in

  • Your pages, documents and instructions.
  • What to say when it does not know: offer a callback, or a person.

What comes out

  • Answers on your website chat, phone line and WhatsApp, day and night.
  • Every conversation, saved with its transcript.
ExampleOne agent, three channels

  • A travel agency

    Hi, do you have business class fares to Singapore in March?

    We do. Will you fly from London, and how many of you are travelling?

  • A school

    Hi, are admissions open for grade 6 next year?

    They are. Would you like to see the campus before you apply?

  • An events company

    Hi, do you build stands for trade shows in Las Vegas?

    We do. Which show is it, and how big is the space?

You decide

  • The greeting on your calls, and how it introduces itself on WhatsApp.
  • The note under your website chat that answers come from AI and can be wrong. It is on by default.

Where it stops

When a question goes beyond what you gave it, it says what you chose: it offers a callback, or a person.

One enquiry, start to finish.

Example travel conversation on website chat, with fictional details. Visitor: Hi, do you have business class fares to Singapore in March? Nora: We do. Will you fly from London, and how many of you are travelling? Visitor: From London, two of us, back after ten days. Nora: Lovely. What name and number should an advisor use to send you fares? Visitor: Hannah Cole, 07700 900123 Nora: Thank you, Hannah. An advisor will call you with options today. What Nora captured: Route, London to Singapore; Dates, March, ten days; Travellers, 2 adults, return; Name, Hannah Cole; Phone, +44 7700 900123. Summary, with conversation analysis on: Return business class for two, London to Singapore in March for ten days. Wants fares by phone today. Then: Sent to your CRM.

Questions about the Front desk.

More in the FAQ, or write to hello@brightshoal.si

Which channels does it cover?

Your website chat, your phone line and WhatsApp. Website chat and WhatsApp share the same knowledge and questions; the phone agent has its own voice and call settings.

Will it make things up?

It answers from the knowledge and instructions you give it, and you decide what it says when it does not know, such as offering a callback or a person. Every conversation is saved, so you can check what it said.

Does it tell people it is an AI?

On your website, yes by default: a short note under the chat says answers come from AI and can be wrong. On calls you set the greeting, so you decide how it introduces itself. In inbound WhatsApp conversations the customer writes first, and how the agent introduces itself follows the instructions you give it.

Next in the stack. Meet the Qualifier, or the whole team.