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Website chat, answered.

A chat on your own website. The Front desk answers from the pages, documents and instructions you give it, the Qualifier takes the details, and the lead goes to your team.

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ExampleWebsite chat

A travel agency

Hi, do you have business class fares to Singapore in March?

We do. Will you fly from London, and how many of you are travelling?

ExampleWhat happens in the chat

  • On your own siteThe chat sits on your website and answers from the pages, documents and instructions you give it.
  • Open about AIA short note under the chat says answers come from AI and can be wrong. It is on by default.
  • Your questionsThe Qualifier asks the questions you choose and takes a name and a phone number or email.
  • When it does not knowYou decide what it says: offer a callback, or a person.

What happens in the chat.

  • On your own site

    The chat sits on your website and answers from the pages, documents and instructions you give it.

  • Open about AI

    A short note under the chat says answers come from AI and can be wrong. It is on by default.

  • Your questions

    The Qualifier asks the questions you choose and takes a name and a phone number or email.

  • When it does not know

    You decide what it says: offer a callback, or a person.

  • Your team can take over

    Anyone on your team who handles chats can press Take over, reply as themselves and hand the chat back.

  • After hours

    It keeps answering. When someone asks for a person outside your hours, it takes a callback request with the time they would like.

Who works here. On your own channel, day and night.

One enquiry, start to finish.

Example travel conversation on website chat, with fictional details. Visitor: Hi, do you have business class fares to Singapore in March? Nora: We do. Will you fly from London, and how many of you are travelling? Visitor: From London, two of us, back after ten days. Nora: Lovely. What name and number should an advisor use to send you fares? Visitor: Hannah Cole, 07700 900123 Nora: Thank you, Hannah. An advisor will call you with options today. What Nora captured: Route, London to Singapore; Dates, March, ten days; Travellers, 2 adults, return; Name, Hannah Cole; Phone, +44 7700 900123. Summary, with conversation analysis on: Return business class for two, London to Singapore in March for ten days. Wants fares by phone today. Then: Sent to your CRM.

website chats
1,280
leads
412
median first reply
2.4 s

A travel business, website chat, last 30 days. Names withheld.

Where the lead goes.

To the CRM or system you connect, as soon as the agent has a way to reach the customer: a phone number or an email. If you prefer, it waits until every detail you mark as required is in.

The other channels. One stack across all of them.