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How Brightshoal compares.

Four ways businesses handle leads today, and what changes with Brightshoal. Fair to each, with no names, and honest about when the other option is the right choice.

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Four ways leads are handled today

  • A website chatbotA chat tool you set up and run on your website, or agents across your channels, set up with you.
  • A new hirePeople bring judgement. Agents cover the hours and the volume around them.
  • A lead generation agencyOutbound run for you, or outbound run with you plus every reply and inbound enquiry answered.
  • Your own set of toolsSeparate tools for data, cleaning, outreach and chat, or one stack run with you.

With Brightshoal

  • Where it worksWebsite chat, your phone line and WhatsApp, with one set of answers for chat and WhatsApp.
  • Who sets it upWe brief your agents with your pages, documents and questions, and you test them before they go live.
  • From a chat to a leadIt asks your questions, takes a name and a phone number or email, and sends the lead to the CRM or system you connect.
  • A person, pleaseYour team presses Take over, calls transfer to a person, and outside your hours it takes a callback request.

Whichever you use today, your team stays in charge.

Meet the agentsHow it works

  • Take over

    Anyone on your team who handles chats can take over, reply as themselves and hand the chat back.

  • Call transfer

    On a call, the agent can put the caller through to a person.

  • Every conversation saved

    Each one is kept with its transcript, so you can check what was said.

  • Into your CRM

    Leads go to the CRM or system you connect.